Using Return Services

Return services allow you to use the carrier as your personal courier to pick things up and return them to you. There are two types of return service:

 

Call Tag: In this case, a driver from the carrier will go to the site with a return label in hand to pick up the package for you. The courier picks up the parcel, puts the label on it, and drives off.

 

Email Label: In this case, a return label is emailed to the site. It is the recipient's job to print the label, put it on the parcel, and get the parcel into a drop box or into a courier's hands. (Also note that the label needs to get past the recipient's spam filter, as it is sent as email from the carrier.)

 

Print Return Label: This will cause ShipRush to print a return label that you can include with a shipment. For example, perhaps the shipment is for a spare part, and the recipient should return the old part to you. The return label makes it easy for the recipient to return the old part to you.

 

Return services are perfect for:

 

 

To process a return shipment, follow the usual steps:

 

  1. Go to the contact record or accounting document for the contact that will send the item back to you

  2. Pop up ShipRush

 

Invoke ShipRush

 

Then click on either of the direction arrows in the upper left:

 

This flips the shipment into a return service shipment:

 

 

Simply select the type of return service, enter in the reference, and press Ship.

 

Note, for call tags and email return labels no label will print. This is normal. The shipment is uploaded to the carrier but nothing prints in your office.

 

Hint: Return Services can be used for more than returning items to you. These services can be used for shipments 'from' and 'to' third parties. Simply adjust the Pickup From and Deliver To addresses in ShipRush to have the carrier handle the shipment from 'anywhere' to 'anyone.'

 

 

Next: More about Return Services (aka Call Tags)