Settings: Handling Orders

 

The settings in this area affect how the ShipRush Order Manager operates.

 

 

In most cases the defaults can be used. Only change settings that you require.

 

 

Order Manager settings lets you control the default behavior of several functions:

 

Set "To Company" to item description: Since eBay buyers are individuals, the Company field on the ShipRush shipping form is typically blank. To make it useful, you can set ShipRush to automatically insert the text 'eBay purchase: <item description>'  This way the Company field on the shipping label will tell you what to pack in that order. To leave the Company area on the shipping label blank, uncheck this option.

 

Set shipment reference to: The Shipping Label has a Reference line. This can be used to note the eBay item ID, description, quantity or a combination.

 

Note that the reference line is limited in length to 25-45 characters (depending on the shipping carrier). Information that is too long will be truncated.

 

Note that for both of the above settings, you are not limited to the options presented. You can enter free text, or a combination of your text & merge codes. For example, the following could be entered:

 

Thanks for the order! Qty: %ItemQuantity% of %ItemID%

 

Another example, in this settings area, set the Company text to: Thank you for the order!

And in the Reference setting, set to: Qty: %ItemQuantity% of %ItemID%

 

Available merge codes for the shipment reference:

 

%CustomerPO%     (This maps to the eBay Selling Manager Pro Record #)
%ExternalNum%
%AccountingRecordID%
%ApprovalCode%
%ApprovalTransactionID%
%ExternalID%
%MarketingCode%

 

Set shipment declared value: ShipRush can pass the sale amount into the declared value of the Shipment. Uncheck to disable this feature.

 

Reopen Order List: If unchecked ShipRush returns to the System Tray after each shipment. By default the Order List will reopen after each shipment.

 

Auto email confirmation: If checked, Order Manager automatically opens a fully populated outbound email to the buyer. (Requires MAPI email program such as Microsoft Outlook.) Note that if this option is used it may help to uncheck the email notification on the ShipRush shipping form (otherwise the recipient will receive two emails, one being the 'shipment confirmation' from the main ShipRush form, and the second being this 'order notification').

 

Get item weight from listing: If the eBay shipping calculator is in use, then item weights have been saved with the item listings. Only check this option if item weights are being entered into eBay and these weights are accurate.

 

Show global inbox: Checking this enables a new, additional inbox area in the Order Manager that lists all sales from all marketplaces. This is only useful if ShipRush is set up to service multiple eBay seller accounts, or multiple marketplaces.

 

Automatically unmark orders as new: ShipRush works like an email program. The counter in the tree and the bold folder name indicate that there are items which have not yet been 'touched.' As you touch the items (even if you do not ship them), the items are removed from this 'untouched' state. To leave items in the 'untouched' state, uncheck this option.

 

Always display new items: The Order Manager has a date range selector in the upper left. If this option is enabled, 'new' orders will be listed even if they are outside the date range.

 

Print Combined Shipping label without popping ShipRush: When a buyer purchases multiple items, they can all be shipped as a single shipment using the Combined Shipping option. By default, the ShipRush UI will pop up for Combined shipments. Enable this option to print the shipping label silently, without popping the ShipRush form.

 

Retreive items sold in the last X days: eBay will only allow software programs to retrieve items sold within the last 14 days. Adjust this setting to push the look back window further back in time.

 

Once items have been retrieved into ShipRush they will remain in ShipRush indefinitely.

 

 

Autorefresh orders: This is how often ShipRush will ask eBay for newly closed sales.

 

 

Next: Other tabs in the Settings area: