Amazon: Shipping and Tracking

Amazon Marketplace

Press the Refresh button in ShipRush to automatically import your orders from Amazon.

In many cases, press Refresh once, and again after ten minutes or so to import your orders. The Amazon system is 'asynchronous' (this means the data may not be ready when ShipRush requests it).

Ship!

Some notes about how Amazon works:

Amazon does not send the "shipped" state to external systems. ShipRush retrieves all your sales for a time window, but it does not know which of those have already shipped out. You can manually "mark" orders as shipped in ShipRush (just right-click on the order and select that option).
Orders must wait for at least 90 minutes before Amazon shows the order to you. This is how the entire Amazon system works. ShipRush (and everything else) can only see orders that are at least 90 minutes old.
Amazon does not send data "on demand." Rather, ShipRush must request the data, and then wait some time before that data is actually available from Amazon. This means you often need to press Refresh once, and then again after 10 or 15 minutes.
ShipRush sends tracking numbers to Amazon only a few times an hour.
Once Amazon receives tracking numbers, it can take three to thirty minutes (more during the holidays) for the tracking numbers to appear in the Amazon web site.

The information below is for legacy Amazon interaction (via exported reports).

Amazon Seller Central via Manual Report Export

To export orders from Amazon, log in to Seller Central, and navigate to Orders | Advanced Features.
On this screen, you can Request a Report.
The report can take three to ten minutes to be available. Then download it to your hard drive, to the folder configured when ShipRush was set up (this folder can be seen in the Order Manager Settings area).
Once saved to your PC, press the Refresh button in Order Manager to import the orders.
Ship!

Automated Seller Central Manual Report Export

The best way to work with Amazon is to set up a Scheduled Report. For example, set it to generate the report every day at 2:45 PM. At 3:00 or later each day, simply log in to Seller Central and save the report to your hard drive. Then in ShipRush, press Refresh to import the orders.

Ship!