To process a return services shipment, press either of the Shipment Direction buttons or . This toggles the shipment to return services.
To toggle back to a regular shipment, press either of the Shipment Direction buttons again.
The following return services are available:
Call Tag (aka UPS Returns Plus): This service sends a UPS driver to the 'pickup from' address,
with a return label in hand. The driver picks up the package, applies
the label, and the parcel is on its way to the Deliver To address (which,
by default, is your address, but you can change it) on the ShipRush shipping form.
UPS offers two options, a 1-attempt flavor and a 3-attempt option. In both cases, a driver goes to the pickup address with the return label. If it is a 1-attempt label, the driver will take the package if it is ready, but if it is not ready the driver will leave the label at the pickup address (so it can be used when the package is ready). The 3-attempt option causes the driver to return to the pickup address up to three times, with the return label in hand each time.
E-mail Label aka Electronic Return Label: This causes UPS to email the return label to the email address in the Pickup From area. The email recipient then prints out the label, puts it on the package, and tenders the package to the carrier for transport back to you.
Label: This will
print a return label on your printer. This label can be included with
an outbound shipment to allow the recipient to easily return something
(like an old or broken part) back to you, or you can mail it out.
If you have PDF creation software, you can print the return label to a PDF and email the PDF to the sending party. The sending party prints the label, puts the label on the package, and ships the package.
Print & Mail Return Label: This causes UPS to print out a return label at their depot, and then mail it to the pickup address via US Mail. The pickup address will receive the label in the mail, put it on the package, and tender the package to the carrier for transport back to you.
For details on these services please see the carrier service guide.
Next: Using Return Services