BigCommerce: Reference

Payment Status retrieved?

Yes

Buyer requested Shipping Carrier & Service retrieved?

Weight & Dimensions retrieved?

Delay to receive orders in Order Manager:

Pressing Refresh in Order Manager will retrieve all BigCommerce orders up to approximately 30 minutes hour ago.

On new setup of ShipRush, are past orders retrieved?

For those "past" orders, can ShipRush tell if they have already been shipped?

Yes

BigCommerce is updated with shipment information?

No. BigCommerce does not currently support this.

BigCart Order Status

ShipRush Status

Pending

Awaiting Payment

Awaiting Fulfillment

Paid, not shipped

Awaiting Shipment

Paid, not shipped

Awaiting Pickup

Paid, not shipped

Partially Shipped

Paid, not shipped

Completed

Paid and shipped

Shipped

Paid and shipped

Cancelled

cancelled

Declined

Not paid, not shipped

Refunded

Not paid, not shipped